Effective Date: March 13, 2025 
Location: Ontario, Canada

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1. Introduction

Lemonwood Cleaning is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA).

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2. Information We Collect

We may collect and process the following personal information:

✅ Contact Information: Name, phone number, email address, and mailing address.
✅ Service Details: Information about your cleaning needs, property details, and preferences.
✅ Payment Information: Billing details and payment transactions.
✅ Website Usage Data: IP address, browser type, cookies, and interaction with our website.

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3. How We Use Your Information

We use your personal information for the following purposes:

🔹 To provide and manage cleaning services.
🔹 To process payments and issue invoices.
🔹 To respond to inquiries and customer support requests.
🔹 To send appointment reminders and service-related updates.
🔹 To improve our website and services.
🔹 To comply with legal obligations.

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4. Consent & Your Rights

By using our website or services, you consent to the collection and use of your personal information as outlined in this policy. You have the right to:

✔ Request access to your personal data.
✔ Correct or update any inaccurate information.
✔ Withdraw consent for marketing communications.
✔ Request the deletion of your personal information, subject to legal requirements.

To exercise your rights, contact us at support@lemonwoodcleaning.ca

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5. Sharing & Disclosure of Information

We do not sell or rent your personal data. However, we may share your information with:

📌 Service Providers: Third-party payment processors and scheduling platforms to facilitate our services.
📌 Legal Compliance: If required by law, we may disclose your data to authorities.

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6. Data Security

We implement security measures to protect your personal data, including:

🔐 Secure servers and encrypted payment processing.
🔐 Restricted access to personal information.
🔐 Regular monitoring of security risks.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

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7. Cookies & Website Tracking

We use cookies to enhance your browsing experience. These may collect:

✔ Website traffic analytics.
✔ User preferences and interactions.

You can adjust your browser settings to disable cookies, though some features of our site may not function properly.

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8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

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9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

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10. Contact Us

For questions or concerns about this Privacy Policy, contact us:

📧 Email: support@lemonwoodcleaning.ca
📞 Phone: 519-778-3346